Tapt makes deliveries in both Australia & Worldwide.
If your delivery method is made by Australia Post your order can be delivered anywhere in the country, however we do not deliver to PO Boxes.
PROCESSING YOUR ORDER
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
We are more than happy to write instructions as instructed. If you are not at home/office and choose to select safe drop, we do not take responsibility for the package.
Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend.
*PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.
All orders delivered within Australia automatically have a tracking link provided by AusPost. If your order has not arrived please contact our customer service department for assistance of tracking at firstname.lastname@example.org
International orders are sent with FedEx service. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally
if your order does not arrive within 12 business days, please contact us so that we can follow it up with Australia Post or Fedex.
We suggest that all domestic orders take a maximum of 10-14 days to arrive, once your design has been confirmed. For interntional orders, this timeframe is extended to 14-21 days.
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example images/videos e-mailed to us of the damaged item)
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
Cost of shipping is calculated at checkout.