Chubb Insurance Enhances Networking with Tapt Digital Solutions

Client Overview

Chubb Insurance is one of the largest property and casualty insurers in the world. With a robust Australian presence generating over $2.2 billion in business annually, Chubb employs around 10,000 people across the country. Their Senior Relationship Manager, Shana Kane, has been with the company for over 15 years, playing a pivotal role in building and maintaining relationships within the insurance industry.

The Challenge

Frequent promotions left Shana ordering new sets of business cards every time her role changed. This outdated and costly process, combined with the need for seamless, real-time information exchange, highlighted the inefficiency of traditional paper business cards. With team members in Perth requiring business cards, Chubb needed a modern, eco-friendly, and cost-effective networking solution.

The Solution

In search of a modern alternative to traditional business cards, Shana discovered Tapt Digital Business Cards. The platform’s sleek design, ease of use, and instant information-sharing capabilities made it the ideal fit for her networking needs. After a successful trial, Shana introduced Tapt to Chubb’s Perth team, streamlining their processes and paving the way for wider adoption.

Key Features Utilised by Chubb

Customisable Profiles: Each employee receives a unique profile tailored to their role, ensuring a professional and personalised touch when sharing information.
Widgets for Instant Sharing: Shana and her team adopted the Tapt widget as their primary tool for exchanging details, allowing them to share contact information directly from their phones without needing a physical card.
Dashboard for Contact Management: The Tapt dashboard enabled Shana to efficiently manage contacts from networking events and share them with Chubb’s marketing team for targeted campaigns.
AI Business Card Scanner: The built-in AI feature allowed Shana to digitise paper business cards in seconds, streamlining the process and saving time.
Multi-Language Support: Tapt’s ability to include languages such as Chinese ensured inclusivity for team members and clients in diverse regions.

Results

Cost Savings: Chubb eliminated recurring expenses associated with printing paper business cards, saving time and resources.
Sustainability Goals: Transitioning to Tapt’s digital platform significantly reduced Chubb’s carbon footprint.
Enhanced Efficiency: With the Tapt AI business card scanner and the ability to update profiles instantly, Chubb streamlined its networking processes and strengthened its industry presence.
Future Plans: Chubb aims to expand Tapt’s use to teams across New South Wales, Queensland, and internationally.

Client Testimonial

“I love the look and feel of the Tapt cards. The dashboard is fantastic for managing contacts, and the widget makes networking so convenient. Tapt has not only modernised how we connect but also saved us valuable time and resources. As a mentor in the industry, I appreciate how it helps foster new and existing relationships efficiently.”
— Shana Kane, Senior Relationship Manager, Chubb Insurance Australia