Any questions? We have the answers.


Understanding tapt technology

Each tapt card is equipped with NFC (Near Field Communications) technology. In order for it to work, you just hold the Tapt card close enough to your device so that they can communicate. When you do this, the device is instructed to ‘open this website’, which leads the user to your digital contact profile. In this profile, you can view and save the entirety of someone's contact details at the click of a button.

What is the turnaround time for a tapt card?

Once you have confirmed your design and placed an order, your order will be processed & dispatched within 14 days.

Do I need an app?

No! You just need a stable internet connection in order to view someone's contact profile.

Does it work with all phones?

All phones built within the last 4-5 years have NFC built-in, and enabled by default. Some older phones may have to enable NFC manually within the settings, and phones older than 9 years will still be able to access profiles via scanning the QR code.

Can I change my card details after I’ve ordered?

There is no limit on how many times you can update your digital contact profile. If you need to change the physical details printed on your card, we charge $49.95 + shipping for a replacement card.

Can I add my card to my Apple Wallet?

Yes! You can do this on your profile page by clicking the ‘Add to Apple Wallet’ button at the bottom of the page.

What happens if I lose my card?

Reach out to one of our team. We can organise a disconnection of your old card, as well as a replacement card posted to you as soon as possible.

How do I activate my card?

First, you need to sign up for a Tapt account. Once you have placed an order you will receive an email containing an activation code. This code is then redeemable via the ‘Activate Cards’ button located on the homepage of your Tapt portal.

How do I download the tapt app?

The Tapt app is available to download on mobile devices. You can download the app via the App Store for iOS devices and the Play Store for Android devices.

Can I download the tapt app on my laptop or desktop?

The Tapt app is only available for mobile devices with access to the App or Play Store.

The platform utilisation fee

What is the platform utilisation fee?

Tapt’s platform utilisation fee is an annual fee that allows organisations to utilise Tapt’s Dashboard. This Dashboard is used to manage all of your organisation’s Tapt cards and digital profiles, as well as allowing you to integrate with other business software and track the analytics of your card usage. This fee is tiered depending on how many cards you have with Tapt, and kicks in when you have 5 or more cards with us (if you have less cards than this, you won’t be charged!)

Why are you charging the platform utilisation fee?

At Tapt, we really pride ourselves on making sure that our products and associated software really are doing the most for you and your business.  We spend a lot of time developing our software, and thinking up new and innovative ways to make what we provide even more useful! The platform utilisation fee helps us to make sure that we can continue to put this investment into our software for years to come, and continue to be the most effective networking partner any individual or business could have.

What do I get for the platform utilisation fee?

We’re so glad you asked. The platform utilisation fee gets you access to our Tapt Dashboard, which is basically the be all and end all of central management when it comes to Tapt.  Through this Dashboard, you can manage all of your organisation’s Tapt cards, and keep track of all the contacts received.  You can also track analytics of card use, integrate with other cool software like Salesforce or Hubspot, and order more cards whenever you need to. To find out more detail about the features of the Dashboard, click here.

How am I charged the platform utilisation fee?

You won’t be charged any ongoing annual platform fee if you have less than 5 cards with us!  We want to make sure that we are doing everything we can to support small businesses and individual users of our Tapt cards. If you order 5 or more Tapt cards through our website, this annual platform utilisation fee will be added to your cart at the checkout.  The credit card information that you enter at this checkout will then be used to charge this platform utilisation fee on an annual basis (don’t worry, you can change these details through the Tapt Dashboard whenever you need to!) If you’re a larger business who is dealing directly with one of our Account Managers, we will invoice you this annual platform fee a reasonable amount of time before it falls due.  However you’re charged this fee, you’ll be reminded (and reminded, and reminded!) before your annual payment date comes around, so that you’re always fully aware of when it’s all happening.

What if I don't want access to the tapt Platform?

Trust us, you really, really do.  Our Dashboard simplifies the management of your organisation’s Tapt cards, allowing you to effortlessly track analytics and integrate your Tapt cards with other software used in your company.If you don’t need these features because you’re an individual using a Tapt card, then firstly, welcome, and we love having you here!  But you’re right, you may not require the features offered by the Dashboard, such as connecting your Tapt card to other software or managing multiple cards.  That’s why we don’t charge you!  If you’ve got less than 5 cards, you won’t be charged anything to access all of these features. If you’re a larger organisation, the alternative to the Tapt Platform is for each employee to individually manage their Tapt cards through the Tapt Mobile App.  While this allows each individual employee the ability to edit their profiles and track contacts, the organisation won’t have general visibility over those profiles or their usage.

Will this platform utilisation fee change if I keep buying more cards?

Great question. The annual platform utilisation fee is not a per card cost, but it is tiered depending on the total number of cards you and your organisation have with us. If you want to discuss orders for larger organisations and what impact this might have on your annual platform utilisation fee, get in touch with your Account Manager. Don’t have one yet? Come chat to us!! Just fill in this form here.


How do I design my card?

When you click the ‘Customise’ button, you are welcome to upload a design or choose one of our provided templates. From there, we will review your design and send your cards to print. Once printed, your cards will arrive in 14 business days within Australia.

What if I am unable to design my own card?

If you are unsure about how to design your card, you can work with our in-house design team to get your tapt custom designed, based on your brand and design requirements!

How it works

See all tutorials

How to tap and save contacts on iPhone

  1. Tap your card on the top of an iPhone.
  2. Click “Create new contact”.
  3. Scroll to the bottom and tap “Create new contact”.

How to tap and save contacts on Android

  1. Tap your card on the back of the device.
  2. Click “Add to contacts”.
  3. Download and open the contact file.
  4. Save the contact file.